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1(801) 528-7825

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PLEASE NOTE: Point-to-Point Express provides exclusive, private transfers only. We do NOT operate as a shared shuttle, meaning your vehicle is dedicated solely to your group, with no stops or additional passengers.

Point To Point Express Help Center

How Can We Help You?

Search the Point To Point Express Help Center for answers about booking, airport pickup, payments, and more.

Frequently Asked Questions

How do I find my driver at Salt Lake City International Airport? +
After collecting your luggage, go to Commercial Pick-Up Line “A” at location “5A” on Level 1, then notify your driver — they are about 3 minutes away in the commercial waiting lot. Read the full answer
When will I receive my driver’s information? +
Driver information and detailed pickup instructions are sent by email and text before your trip. Read the full answer
What happens if my flight is delayed? +
We monitor flight delays and adjust your pickup so your ride is ready when you land. Drivers wait up to 45 minutes for delayed flights. Read the full answer
How do I check my reservation? +
Use Check My Reservation with your reservation number and the billing email address — or log in and open My Trips. Read the full answer
How do I change my reservation? +
Contact us right away by phone, email, or the communication feature in My Trips. Rescheduling requests must be emailed at least 24 hours before pickup to avoid charges. Read the full answer
What is the cancellation policy? +
Cancellations are non-refundable. Rescheduling is free if requested at least 24 hours before pickup; later requests may be charged the full fare. Read the full answer
How long will my driver wait? +
At pickup, drivers wait a minimum of 15 minutes and make repeated contact attempts. For delayed flights, they wait up to 45 minutes. Read the full answer
How do I request a receipt? +
Log in and open My Trips, select the trip, and download the receipt — or email support@point-to-point-express.com. Read the full answer
How do I pay for my ride? +
Pay online at booking in full. We accept cards, PayPal, Google Pay, Apple Pay, Venmo, and Cash App Pay. No cash at pickup. Read the full answer
Do you provide car seats? +
No — we do not provide child safety seats. Please bring your own when required by law. Read the full answer
Can I bring skis or snowboards? +
Yes — tell us in advance. They may require additional fees or a vehicle upgrade as special items. Read the full answer
How do I report something I left in the vehicle? +
Contact us as soon as possible with your trip details and a description. Items are held for up to 30 days. Read the full answer

Still need help? Contact Point To Point Express

Our Customer Care team is available 24/7.

Call or Text +1 (801) 528-7825 Contact Us Email support@point-to-point-express.com

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