Drivers wait for a minimum of 15 minutes at the pickup location and make repeated attempts to contact you before canceling the ride as a no-show.
Details
For delayed flights, drivers wait up to 45 minutes before considering the ride a no-show. If a ride is rescheduled less than 24 hours before pickup and the passenger does not show up, it is still treated as a no-show and the full fare is charged. For additional stops, waiting time beyond 15 minutes is charged at $1 per minute.
Steps
- Notify us as soon as possible if your plans change to avoid no-show charges.
- At the airport, head to the pickup area right after luggage and notify your driver.
- If you are running late, tell your driver or our Customer Care team immediately.
Related help
- What happens if my flight is delayed?
- What is the cancellation policy?
- Can I make additional stops during my trip?
Relevant actions
Still need help? Contact Point To Point Express – call or text +1 (801) 528-7825 (24/7) or email support@point-to-point-express.com.
