Contact us as soon as possible: call or text +1 (801) 528-7825, email support@point-to-point-express.com, or use the communication feature in My Trips. To reschedule without penalty, your request must be received at least 24 hours before the pickup time.

Details

Rescheduling requests are submitted by email to support@point-to-point-express.com and must be received at least 24 hours before the scheduled pickup time. Requests made by phone or voicemail cannot be accepted for rescheduling. Rescheduling requests made less than 24 hours before pickup may result in the full fare being charged.

Steps

1. If it is more than 24 hours before pickup: email support@point-to-point-express.com with your reservation number and the new details.
2. If it is less than 24 hours: contact us immediately to see what is possible.
3. For a booking mistake (wrong date, wrong name), call, email, or use the My Trips communication feature right away.

Related help

• What is the cancellation policy?
• How long will my driver wait?
• What is My Trips and what can I do there?

Relevant actions

Still need help? Contact Point To Point Express – call or text +1 (801) 528-7825 (24/7) or email support@point-to-point-express.com.