We monitor flight delays and adjust your pickup time so your ride is available when you land. Drivers wait for up to 45 minutes for delayed flights before considering the ride a no-show.

Details

Please provide your flight number when booking – that is how we track your flight. Let us know as soon as you become aware of a significant delay. If your flight is delayed beyond the 45-minute window, contact our Customer Care team immediately to discuss further arrangements. In winter months, we are not responsible for delays or termination of service caused by unsafe road conditions, including unsalted roadways, traffic, or accidents.

Steps

1. Make sure your flight number is on your reservation.
2. If you learn of a significant delay, tell us as soon as possible.
3. If the delay grows beyond 45 minutes, call or text +1 (801) 528-7825 to arrange the next step.

Related help

• How do I find my driver at Salt Lake City International Airport?
• How long will my driver wait?

Relevant actions

Still need help? Contact Point To Point Express – call or text +1 (801) 528-7825 (24/7) or email support@point-to-point-express.com.