Cancellations are non-refundable: if you cancel your ride, the full fare will still be charged.

Details

You may reschedule your ride without penalty if the request is made at least 24 hours before the pickup time. Rescheduling requests made less than 24 hours before pickup may result in the full fare being charged. For emergency situations, contact our Customer Care team as soon as possible – emergency cancellations are reviewed on a case-by-case basis and we may issue a credit for future travel at our discretion.

Steps

1. If you must cancel, tell us as soon as possible at +1 (801) 528-7825 or support@point-to-point-express.com.
2. For an emergency, explain the situation to our Customer Care team.
3. Prefer to keep the ride? Ask about rescheduling at least 24 hours ahead to avoid charges.

Related help

• How do I change or reschedule my reservation?
• How long will my driver wait?
• What is the refund policy? Can I get a credit?

Relevant actions

Still need help? Contact Point To Point Express – call or text +1 (801) 528-7825 (24/7) or email support@point-to-point-express.com.