Contact us as soon as possible through our website (Contact Us) or the Customer Care team, with your trip details and a description of the item.
Details
Lost items are held for a maximum of 30 days; unclaimed items are donated or disposed of after that. While we make every effort to recover your belongings, we are not liable for lost or damaged items. If you need the item shipped, additional shipping and handling fees apply.
Steps
- Contact us right away – the sooner, the better.
- Include your confirmation number and trip details.
- Describe the item and where it may have been left.
- Ask about shipping if you cannot pick the item up.
Related help
Relevant actions
Still need help? Contact Point To Point Express – call or text +1 (801) 528-7825 (24/7) or email support@point-to-point-express.com.
