All payments are non-refundable once the service is booked and confirmed. For emergency cancellations, we may issue a credit for future travel at our discretion.

Details

Cancellations and no-shows are charged the full fare. Emergency cancellations are reviewed case-by-case by our Customer Care team – contact us as soon as possible at +1 (801) 528-7825 or support@point-to-point-express.com. Rescheduling at least 24 hours before pickup is free.

Steps

1. For an emergency cancellation, call or email our Customer Care team right away.
2. Ask about a credit for future travel – our team reviews these case by case.
3. If your plans changed but you still need a ride, ask about rescheduling instead.

Related help

• What is the cancellation policy?
• How do I change or reschedule my reservation?

Relevant actions

Still need help? Contact Point To Point Express – call or text +1 (801) 528-7825 (24/7) or email support@point-to-point-express.com.