Privacy Policy
Last Updated On 10-Oct-2026
Effective Date 24-Apr-2023

This Privacy Policy describes the policies of Point To Point Express, LLC, 299 South Main Street Suite 1300 Salt Lake City, Utah 84111, United States of America (the), email: info@point-to-point-express.com, phone: 1(801) 528-7825

on the collection, use and  disclosure of your information that we collect when you use our website ( https://point-to-point-express.com ) and  ( https://point-to-point-express.com ).
(the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. Information We Collect:

   We will collect and process the following
   personal information about you:

   1. Name
   2. Email
   3. Mobile
   4. Social Media Profile
   5. Address
   6. Work Address
   7. Payment Info

2. How We Collect Your Information:

   We collect/receive information about you in the
   following manner:

   1. When a user fills up the registration form or otherwise submits personal information
   2. Interacts with the website
   3. From public sources

3. How We Use Your Information:

   We will use the information that we collect
   about you for the following purposes:

   1. Marketing/ Promotional
   2. Creating user account
   3. Testimonials
   4. Customer feedback collection
   5. Enforce T&C
   6. Processing payment
   7. Support
   8. Administration info
   9. Targeted advertising
   10. Manage customer order
   11. Site protection
   12. User to user comments
   13. Dispute resolution
   14. Manage user account

   If we want to use your information for any other
   purpose, we will ask you for consent and will
   use your information only on receiving your
   consent and then, only for the purpose(s) for
   which grant consent unless we are required to do
   otherwise by law.

4. How We Share Your Information:

   We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

   We share your name and phone number with the driver assigned to your ride.

   – Ad service
   – Sponsors
   – Marketing agencies
   – Legal entities
   – Analytics
   – Payment recovery services
   – Data collection & process

   Important: The above sharing categories DO NOT apply to mobile phone numbers or SMS opt-in data. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Retention Of Your Information:

   We will retain your personal information with us
   for
   90 days to 2 years after user accounts remain idle
   or for as
   long as we need it to fulfill the purposes for
   which it was collected as detailed in this
   Privacy Policy. We may need to retain certain
   information for longer periods such as
   record-keeping / reporting in accordance with
   applicable law or for other legitimate reasons
   like enforcement of legal rights, fraud
   prevention, etc. Residual anonymous information
   and aggregate information, neither of which
   identifies you (directly or indirectly), may be
   stored indefinitely.

6. Your Rights:

   Depending on the law that applies, you may have
   a right to access and rectify or erase your
   personal data or receive a copy of your personal
   data, restrict or object to the active
   processing of your data, ask us to share (port)
   your personal information to another entity,
   withdraw any consent you provided to us to
   process your data, a right to lodge a complaint
   with a statutory authority and such other rights
   as may be relevant under applicable laws. To
   exercise these rights, you can write to us at
   info@point-to-point-express.com.
   We will respond to your
   request in accordance with applicable law.

   You may opt-out of direct marketing
   communications or the profiling we carry out for
   marketing purposes by writing to us at
   info@point-to-point-express.com.

   Do note that if you do not allow us to collect
   or process the required personal information or
   withdraw the consent to process the same for the
   required purposes, you may not be able to access
   or use the services for which your information
   was sought.

7. Cookies Etc.

   To learn more about how we use these
   and your choices in relation to these tracking
   technologies, please refer to our
   Cookie Policy.

8. Security:

   The security of your information is important to
   us and we will use reasonable security measures
   to prevent the loss, misuse or unauthorized
   alteration of your information under our
   control. However, given the inherent risks, we
   cannot guarantee absolute security and
   consequently, we cannot ensure or warrant the
   security of any information you transmit to us
   and you do so at your own risk.

9. Third Party Links & Use Of Your Information:

   Our Service may contain links to other websites
   that are not operated by us. This Privacy Policy
   does not address the privacy policy and other
   practices of any third parties, including any
   third party operating any website or service
   that may be accessible via a link on the
   Service. We strongly advise you to review the
   privacy policy of every site you visit. We have
   no control over and assume no responsibility for
   the content, privacy policies or practices of
   any third party sites or services.

10. Grievance / Data Protection Officer:

    If you have any queries or concerns about the
    processing of your information that is available
    with us, you may email our Grievance Officer at
    Point To Point Express, LLC,
    299 South Main Street Suite 1300 Salt Lake City,
    email: info@point-to-point-express.com.
    We will address your concerns in accordance with applicable law.

11. SMS/TEXT MESSAGE COMMUNICATIONS

    By providing your mobile phone number during the booking process at point-to-point-express.com, you consent to receive transactional text messages from Point to Point Express regarding your reservation. These messages may include:

    – Booking confirmations
    – Reservation details and updates
    – Driver information and pickup notifications
    – Payment links and receipts
    – Service-related notifications

    Message Frequency: Message frequency varies based on your active reservations.

    Opt-Out: Reply STOP to any message to opt out of SMS communications.

    Help: Reply HELP for assistance or contact us at (801) 528-7825.

    Message and Data Rates: Standard message and data rates may apply based on your mobile carrier’s plan.

    Supported Carriers: Service is available on major carriers. Carriers are not liable for delayed or undelivered messages.

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.