This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use any of our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at our all Apps unless otherwise defined in this Privacy Policy.
INFORMATION COLLECTION AND USE
For a better experience, while using our Service, we will require you to provide us with certain personally identifiable information, including but not limited to
- First Name
- Last Name
- Email Address
- Phone Number
The information that we request will be retained by us and used as described in this privacy policy.
We do collect the following sensitive information when you use or Sign up on our App
We collect your location data to enable
- Search vehicle location
- Travel Route and Navigation
- Real-time vehicle movement
- We use location data to find drivers that are near you and help them navigate to your pickup spot.
- We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs
How Point To Point Express uses rider location information (Android)
You’ll see a request prompted by your device for permission to share your location information when you sign up for Point To Point Express, which includes location data collected via bluetooth and nearby Wi-Fi signals. As a default, for the best service available the app asks you to turn on location services “Allow only while using the app.” We use location data to find drivers that are near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs.
If you’re using an Android device, you have 3 location settings to choose from:
- Allow all the time: We may collect location information at any time, even when you’re not actively using the Point To Point Express app. If a service needs “Allow all the time” we’ll ask for your permission when you enable the service.
- Allow only while using the app: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You’ll get a persistent notification in your Android notification panel if location data is being collected in the background when you are in the “While using the app” setting.
- Deny: This option disables location services for the Point To Point Express app. You can still use the app, but you’ll need to enter your pickup and dropoff locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.
You can always manage your location settings in your device’s location preferences.
The app use third party services login and the app use third party services for social login like Facebook, Google and Apple Login that collect information used to identify you. We capture User email and Name from social login if user has chosen it to be disclosed while performing a social login.
Link to privacy policy of third party service providers used by the app
LOG DATA
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
COOKIES
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
SERVICE PROVIDERS
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
SECURITY
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
LINKS TO OTHER SITES
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
CHILDREN’S PRIVACY
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
DELETE ACCOUNT
User can remove all their data from the system by deleting the account from profile page in mobile app.
Once you delete your account:
- All your data will be purged from the system. Your profile image, email, phone number, social logins including facebook login and all booking history, everything will be permanently removed.
- Deleted user data and account are irrecoverable.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 05/04/2023
CONTACT US
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@point-to-point-express.com
