CANCELLATION POLICY. PLEASE NOTE (CANCELLATION IS NOT REFUNDABLE)

You may reschedule a ride without penalty up to 24 HOURS before the time of arrival. Canceling a ride after this period may result in the full fare being charged, at the sole discretion of Point To Point Express.

If a Passenger “No Shows,” the Full Fare (including a 20% Gratuity) will be charged. Our Drivers will wait no less than 15 minutes and will make repeated attempts to contact all parties before canceling a ride.

HOW TO RESCHEDULE A RIDE

All rescheduled ride requests must be submitted via email to info@point-to-point-express.com. reschedule ride requests submitted by voicemail or phone will not be considered proper notice.