Welcome to Point To Point Express, LLC. These Terms of Service outline the guidelines and policies for using our airport ground transportation services, including airport rides, shuttles, and transfers. By using our service, you agree to comply with the terms and conditions set forth below.

We do not guarantee the availability, reliability, or quality of any services provided by drivers using our platform. We are not responsible for any loss or damage that may result from the use of our services. Our platform is provided ‘as is,’ without any express or implied warranties.

What Services Does Point To Point Express Provide?: 

We offer reliable private airport shuttle ride and transfer services between Salt Lake City International Airport (SLC), Signature Flight Support (SLC), and Atlantic Aviation (SLC), as well as popular destinations like ski resorts and surrounding cities within a 700-mile radius of Salt Lake City International Airport (SLC).

Please Note: We Do Not Offer shared airport shuttle ride or transportation services that take multiple passengers from the airport to various destinations, usually making stops at different hotels or locations.

Instead, we provide private airport shuttle ride and transfer services. This means you and your group will have a dedicated vehicle that transports you directly to your destination without any additional stops. Our private shuttle service ensures convenience, privacy, and a seamless travel experience.

Limitation of Liability:

In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services, whether or not we have been advised of the possibility of such damages.

Termination:

We reserve the right to terminate a user’s access to our platform at any time, without notice, for any reason.

Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where the company is based.

Amendments:

We reserve the right to update these Terms and Conditions at any time, without notice. Users are advised to review these Terms and Conditions periodically to stay informed of any changes.

If you have any questions or concerns about these Terms and Conditions, please contact us at support@point-to-point-express.com.

STANDARD TERMS OF SERVICE

Film Festival Surcharge:

During the Film Festival, there is additional traffic in Park City, which may cause delays in retrieving baggage at the airport. As a result, our vehicles may complete fewer airport transfers than on typical days. Therefore, a $50 surcharge will be added to each airport transfer during the Festival.

Waiting Time Before the Ride:

When making a reservation with Point To Point Express, we guarantee that your vehicle will arrive on time. We expect you, the passenger, to be ready to depart at the scheduled time. For all “point-to-point” or “rides to an airport,” a 15-minute grace period will be provided free of charge.

If our vehicles are delayed by more than 15 minutes in starting the ride due to the delay of passengers loading into the vehicle, additional time will be charged. Wait time fees begin 15 minutes after the scheduled pick-up time and are calculated based on the vehicle’s hourly rate: $300 for SUVs with luggage and $600 for Ford Transit, Mercedes Benz, and Sprinter vehicles.

Cancellation Policy:

PLEASE NOTE: CANCELLATIONS ARE NON-REFUNDABLE. You may reschedule a ride without penalty up to 24 hours before the scheduled arrival time. Canceling a ride after this period may result in the full fare being charged, at the sole discretion of Point To Point Express.

If a passenger “no-shows,” the full fare (including a 20% gratuity) will be charged. Drivers will wait no less than 15 minutes and will make repeated attempts to contact all parties before canceling a ride.

How to Reschedule a Ride:

All reschedule requests must be submitted via email to support@point-to-point-express.com. Reschedule requests submitted by voicemail or phone will not be considered proper notice.

Full Payment:

Full payment for your ride may be required at the sole discretion of Point To Point Express. In the event your ride(s) require such a deposit, it will be non-refundable and communicated in writing prior to making the reservation.

Smoking Policy

No, smoking or vaping is strictly prohibited in all our vehicles. If this policy is violated, a cleaning fee of $500 will be charged to cover the cost of deep cleaning, sanitizing, and odor removal.

Additional Stops:

Stops requested at the time of a reservation will incur a $10 charge per stop (for a brief 10–15 minute stop). Additional wait time will be billed at the vehicle’s per-minute rate, calculated based on the hourly rate: $300 for SUVs with luggage and $600 for Ford Transit, Mercedes Benz, and Sprinter vehicles. Unscheduled stops may be accommodated at the driver’s discretion, depending on their other commitments.

Delays:

We are not liable for delays or service interruptions caused by unsafe winter road conditions, including unsalted roadways, traffic, or accidents.

Lost Items:

We are not responsible for articles left in the vehicle.

Cleaning and Sanitation Fee

If a passenger gets sick or vomits in the vehicle, a cleaning fee of $500 will be charged to cover sanitation costs. We prioritize maintaining a clean and safe environment for all passengers.

Damaged Items:

Point To Point Express and our chauffeurs or drivers are not responsible for any damage to your luggage and/or contents. For fragile items, we recommend keeping them with you rather than placing them in the vehicle’s rear cargo area.

Payment of Fare:

Any outstanding balance for the fare must be paid directly to the driver.